The problem with Virgin Media is they don't support Linux.
If you want to setup your broadband connection using Virgin Media, then you need to run their installation CD using either a Windows or Mac machine. I don't know how the installation would run using WINE on Linux, although I haven't tried it.
Fortunately I have come across this URL which allows you to setup your connection without having to run the CD.
http://act2.virginmedia.com
Getting my broadband connection setup using Virgin Media wasn't a problem for me since I dual boot, although I do hope this post will be useful for any Linux users who are experiencing difficulty.
Or better yet, try using an alternative ISP that does provide half decent support for Linux.
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